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EAD (WorkPermit)

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No receipt for a month
Hi All,
I'am an employment based petition. My employer informed me that they mailed the packet to USCIS with the help of an immigration lawyer last May 4, 2018. I have read that it takes around 10-14 working days to receive a receipt from uscis. If I'am going to the math, its already been 18 days and I havent received any text,email or mail from uscis. I tried calling USCIS and they asked for my receipt number which I do not have. They just search for it thru my name and birthday. They informed me my name was not in the system yet and she will elevate me to another officer to help me but because of the long que waiting I hang up. Is anybody experiencing a long wait from there receipt? Is this still normal or should I worry?
thanks everyone.
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