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EAD (WorkPermit)

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Service Request after 90 days
I'm on L2 (spouse of L2 visa holder).
My case was received at the USCIS (California) on mid March.

90 days have passed, and the only update I see is still "name was updated" (from March).
Since 90 days have passed, I tried to raise an SR. The processing time on the website is "2.5 to 5 months".

The only option I saw on the website was to raise an "outside of processing time query", so I filled that one. I immediately got a response saying: "Your application or petition is currently within the posted processing times. An inquiry may not be created at this time".

Does this mean that I cannot even raise the service request? Even though 90 days have passed?
I can only do it after 5 months???
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