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134 DAYS NO UPDATE
Hi guys, I have been waiting for 134 days now still no update and when I try to raise SR, this was the reply I got. please does any one had this experience before?

 We are still reviewing your case and there are no updates at this time

We will notify you when your case status changes. We last took action on your case on May 23, 2018.

Please can any one explain what this means.
Thanks and God bless.
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