Citizenship

Waiting for more than 16 months, did 3 service requests and did not hear anything yet. My status still Fingerprint Appointment Was Scheduled. I tried everything, service requests, infopass, complaining on the phone, and complained to the senator office. I think it is my right to now what is going on with my application. All the delay is coming because of moving to new electronic system and it failed, and now they are moving everyone back to the old system without considering who applied first, let me explain more about that:

They started to move applicants to the new system until they noticed it is failing. The old system was still working and there were many people in the queue. if your name was in the new system and they moved you back to the old system, it does not matter what time or date you applied, you will be at the end of line in the queue.

there is no way to know which system you was in, unless if you did an infopass and talked to the supervisor in your field office.

I am not sure how to complain about that, but why do we pay 735 if the process is going that bad??!!