Canada Visa

HI,

I submitted my & my family's passports for a Canada visitor visa in the LA VAC, which got delivered to the center on Nov 7th, received by a person named Godwin

But since then I have not received any update at all. No tracking ID, no status update, so have no idea where our passports are.

Been talking to the VAC helpline, sent multiple emails to the VFS email IDs, including the Canada embassy in LA.
The only response that I got was from Canada embassy who said that they have not received our passports.
This means that the passports are still at the VFS center in LA.

I have been speaking at the help center and the only thing that they keep doing everyday is to create a report in the system, based on which I am supposed to get a call from the VFS center in LA to update on the status. But till now, after a week of multiple such reports being created, yet to get any call or email.

I have an India trip planned for Dec 20th and I do not have any trace of our passports.

Could someone help on the following:

1. What is the best way to resolve this issue?
2. In case I would need to go to LA to trace my passports, can they give the passports back in hand for me to carry them back?
3. Does someone have a direct contact to the LA VAC so that I could call and speak to them?
4. Has someone else seen the name Godwin as a recipient of their passports or documents?
5. Is there anyone on the thread whose passports were delivered to the center on or around 7th Nov and yet to get either a tracking ID or an update?

I understand that there is a delay at the centers right now but as of today morning, it looks like that they processing applications received around the 19th of Nov. My passports got delivered on the 7th of Nov and the application was approved on Oct 25th

Any information or guidance will be really appreciated

Thanks,
Regards,
Vivek