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My experience
Hi - I had quite an ordeal with the application process that I thought I'd share.

November 27 - My passport reached NY VAC
November 30 - contacted via Chat and was told to just wait. I was worried and found this forum. Some people said their package was only unpacked 15 days later when they showed up to VAC in person. My business trip to Canada was scheduled for Dec 6 but more importantly I am traveling home on December 12.
December 3 - flew from Indianapolis to New York to check on the status of my case.
    - Got there at 7:30, 1 hour before they open. I was one of the first ones there but people started to show up. By 10am, there must be around 100 people, most of whom wanted to check on their passport status. Many of them traveled great distances to get to NY.

    - 8:30am - I filled out the tracking sheet and the officer said I have 3 options, (1) check on my case, which will take 24 hours (2) withdraw and I will get my passport on the same day (3) expedite, will take 8-10 business days to process. I told him I wanted to withdraw

   - 12:30am - A lady came out with my passport since it has not been processed. For some people, they only received a tracking ID because their passport had been process and sent out to Embassy for stamping.

They seemed to be significantly understaffed and overwhelmed. It probably takes 2 weeks to receive a tracking ID and one more week to receive your passport so 3 weeks total.

If you submitted passport in person, it would only take 3 days for it to be ready to pick up at the VAC.
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