Visitors Insurance

Do not buy any insurance where CORIS America is the broker. My mother took insurance from Oriental Insurance in DEC 2009 and the US brokers are CORIS America. My mother had to be admitted to ER twice and even after 3 months I don't think CORIS has paid the bills. We have either faxed or emailed every bill we received along with all the requested Medical Records. If we call CORIS they say their Indian counterpart has not approved the bill. If we call Oriental which by the way has subcontracted it HERITAGE HEALTH TPA they told us to contact HERITAGE. On contacting HERITAGE either they keep promising that everything will be approved or they say they have not received the bills from CORIS. If we call CORIS they keep putting us on hold or just cut the call. Talk about customer service! We got a bill yesterday from the hospital for ER services in Jan 2010 saying that there is no response from CORIS. This is ridiculous. I am now expecting every single bill to be sent to my address. AVOID CORIS and any other INDIAN insurance companies at all costs. They seem cheap but you pay the price later in time and tension.