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EAD (WorkPermit)

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T1 Service Request
Day 190, no EAD.

I called USCIS yesterday to let them know that I have not received a response to my SR that was completed on 8/22/19. The operator was very nice and she was also surprised that I did not receive an email with a response to the SR. She asked me if I wanted her to open a new SR under a "different category" (so that I don't have to wait the 30 days). I said yes, and she created a new service request.

Following the call I checked my online account and saw a new entry saying the following:

"As of August 27, 2019, your Other - Tier 1, referral number T1***MSC, is currently not assigned for processing."

Unlike my previous SR, the referral number for this one starts with "T1". Does anyone have experience with T1 service requests?
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