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EAD (WorkPermit)

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Long time
Please help you guys. I submitted my work permit 274 days ago to nBC based on marriage. Until now, I have no news and last update is still “my fingerprint review was conplete”.

I filed an inquiry around the case over 30 days ago, and the inquiry is not even assigned for a person to look at it. I tried chatting with USCIS live and the result I got was:

“After further research, it appears you will need to speak with a higher level representative to resolve your issue.”

What is going on? Is this normal?! Why is my application being ignored?
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