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EAD (WorkPermit)

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Nov 23 2018 nyc filer 290+ days still nothing
So after waiting patiently for 8 months i was out of processing time and files SR on aug 1 which never got assigned so i contacted uscis thru emma on sep 3 and they opened another SR starting with T1 which got answered today and this is their answer:

The status of this service request is:

Your case is currently under review. You should receive a decision or notice of other action shortly.

What does this mean can anyone care to share their opinion and experiences I would appreciate it.

This is whole process is just nightmare
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