Adjustment of Status - I-485

My wife (the petitioner) and I arrived at the interview on dec 11th and after 4 hours were told that our officer had an emergency and that we would be assigned to a different officer, and hour later they sent us home saying they can not locate our documents. They gave us back the notice with I’m assuming the name of the assigned officer on it and that it. I took the small paper with our que number to prove we were there.

I haven’t found so far anyone who experienced this.

We filed on June 28th 2019
The interview was scheduled for December 11th on October 31st 2019
(EAD and Travel document arrived on December 4th)
Our lawyer never experienced this and doesn’t know what to do next.

This is Queens Field office and the interview was in Manhattan NY.

I got a tier to calling me today and she said there’s nothing that can be done and that we need to wait for them to contact us.

Thank you for any lead you may have!