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EAD (WorkPermit)

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Expedited request got denied
Hello everyone, I call to put in an expedited request on 12/24/19
I was told by the officer that I will receive a mail about the instructions on ho
To submit evidence of financial loss. I never received any mail. I just checked my case status
and it say " expedited request denied because they didn't receive any evidence of extreme hardship.

Please does anyone know what I was supposed to do? My PD is May 14. I really need this card or I will loose my job.
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