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Visitor Visa - B2

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Hi, my parents went to the Mumbai US Consulate for verifying the documents for visitors visa two weeks back and the lady there by mistake considered my parents for the drop box category though my dad is 58 and mom 49. She said that their passport and other papers will arrive thru courier in 3-4 days. My dad asked her 2-3 times abt personal interview and she said its not necessary. So we assumed that they got the visa but when the courier came, they recd a letter from the consulate mentioning that they r not eligible for drop box category under section 221(g) and will hv to come for a personal interview. With that letter they also received their passports and 2 demand drafts of Rs.3,675/- each. Yesterday they went for the personal interview and the first thing the american interviewer asked my dad was 'is ur income more than one lac per annum' and he said no as his income comes below one lac p.a. and she directly said that she cannot grant visa. My dad/mom requested her to check the other papers and the affadavit of support we sent, etc. but she was not ready to listen and did not check a single paper and directly rejected the visa.
If anyone knows abt the above, can u pls answer my questions:
1) In their passports there are 2 stampings of Application received, so does this mean that they hv been rejected twice? Is the first mistake of drop box category also considered as a rejection.
2) Since the drop box category was the mistake of the US consulate, is there any way we can convince them of the error from their side?
3) Why did they ask my dad his annual salary and reject my parents visa based on that just because his salary is not above one lac? I didnt find anywhere in this immihelp site that having salary above one lac per annum is also a criteria for visitors visa? Why didnt they check the affadavit of support and other property documents they had?
4) Based on the above, I feel that it was unfair of them to reject my parents visa. Are there any suggestions abt wht to do now? Has anyone experienced such type of problem?
Pls help. Ur suggestions and reply will be greatly appreciated.
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