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PIO Card

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PIO card @ NY - no response yet 10/07/2014
I submitted my PIO card application by mail to CKGS on 10/7/2014
they submitted to embassy 10/8/2014
I never got a response from CKGS, I had to call them to get tracking number and its been more than 4 weeks since it reached embassy and I dont have the card yet.
I called them on Friday after waiting for an hour and they give me a standard response. It is very frustrating. How do I get any information from them? Do I cancel my PIO card application and apply for a visa? I am travelling next week - have a family situation to take care of... It is very frustrating dealing with these folks. I hope I get an answer soon.
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