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India
PIO Card
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Horrible horrible experience..worst ever service in Life!!
Hi Guys,
I had applied PIO for my month old son (at the time of application) and it was nothing less than a nightmare and an extreme frustrating experience for me with NewYork Center.
Here are some key things:
1. Applied on 16th September,mailed through Fedex 2 day service (and had generated a return label of my own)
2. Reached on 18th
3. No news/communication till 30th Sept
4. Called on 30th, then the guy acknowledged and said it will be looked into
5. Approved by Embassy by Oct 17th (must say no complaints with Embassy)
6. Waited till entire October, but no communication from CKGS
7. After numerous calls (most of the times call would not go through) and various emails, they acknowledged to have the PIO and told me that they have lost the return envelope/label and asked me to send another return label. I did the same day
8. then there vicious game started...every 2 to 3 days, I will call or email and they will say that we are looking into this. I had my plans to go to India in Diwali at Nov 1st week, which got ruined.
9. in between they kept telling me to send new lables every now and then. Overall I sent a return lable 4 times.
10. After a another month of fight and showing my anger/displeasure, they again said that we are still looking into this.
11. Worst thing happened when their website tracking was already showing that I have collected the PIO in person
12. But Luckily/somehow they managed to send my PIO today (Dec 5th) via Fedex.
We had been so stressed out, since we already have our tickets booked for India for January 1st week.
Tips:
Don't send them a return label., Rather just pay them extra 15$ for them to ship it.
I also know one close friend of mine (NewYork center itself) whose lable was misplaced by them and PIO was long delayed. I also know one more senior of mine whose duaghter's PIO/passport was misplaced by CKGS NewYork and they had to apply new/duplicate.
With my overall experience with them (i must tell you there were even worse things they did that i have not penned down here) was very horrible. I am glad that I at least got my PIO card after almost 3 months.
I am looking to file an official complaint to Embassy of MEA, so any pointers would be appreciated.
I had applied PIO for my month old son (at the time of application) and it was nothing less than a nightmare and an extreme frustrating experience for me with NewYork Center.
Here are some key things:
1. Applied on 16th September,mailed through Fedex 2 day service (and had generated a return label of my own)
2. Reached on 18th
3. No news/communication till 30th Sept
4. Called on 30th, then the guy acknowledged and said it will be looked into
5. Approved by Embassy by Oct 17th (must say no complaints with Embassy)
6. Waited till entire October, but no communication from CKGS
7. After numerous calls (most of the times call would not go through) and various emails, they acknowledged to have the PIO and told me that they have lost the return envelope/label and asked me to send another return label. I did the same day
8. then there vicious game started...every 2 to 3 days, I will call or email and they will say that we are looking into this. I had my plans to go to India in Diwali at Nov 1st week, which got ruined.
9. in between they kept telling me to send new lables every now and then. Overall I sent a return lable 4 times.
10. After a another month of fight and showing my anger/displeasure, they again said that we are still looking into this.
11. Worst thing happened when their website tracking was already showing that I have collected the PIO in person
12. But Luckily/somehow they managed to send my PIO today (Dec 5th) via Fedex.
We had been so stressed out, since we already have our tickets booked for India for January 1st week.
Tips:
Don't send them a return label., Rather just pay them extra 15$ for them to ship it.
I also know one close friend of mine (NewYork center itself) whose lable was misplaced by them and PIO was long delayed. I also know one more senior of mine whose duaghter's PIO/passport was misplaced by CKGS NewYork and they had to apply new/duplicate.
With my overall experience with them (i must tell you there were even worse things they did that i have not penned down here) was very horrible. I am glad that I at least got my PIO card after almost 3 months.
I am looking to file an official complaint to Embassy of MEA, so any pointers would be appreciated.
All Replies (2)
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