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Immigration
EAD (WorkPermit)
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EAD card returned as undeliverable. Took six months in total.
September16 -- Sent the EAD application and fee
September18 -- Application center received the documents
September22 -- Updated the status saying that they received the application on September 18
September24 -- received the I797C notice
December 10 -- Called NCSC to notify that my case is approaching regulatory time frame "service request". http://www.uscis.gov/forms/tip-sheet-employment-authorization-applications-pending-more-75-days
December 12 -- USCIS Ordered the new card
December 17 -- The new card was produced and mailed to me
The process is very smooth so far and the trouble starts now.
December 19 -- The card was returned by USPS as undeliverable due to some unknown reason. I received two more letters to the same address from USCIS after this. I have my name on the mail box. I contacted USPS and they said the apartment number might be missing. I contacted USCIS and they said the address on their file has apartment number. Due to holidays, USCIS updated the status on January 2 that they received the returned card.
December 22 -- Filed a service request to resend the card.
January 06 -- USCIS responds to service request that they are resending the card.
February 06 -- Even after 30 days from receiving the response they did not send the card. I called them again and they told me to to place another service request, which I did. They let me talk to the second tier immigration officer this time. The officer placed another request to expedite the case based on financial distress. I contacted TSC by email also on the same day.
February 09 -- The request to expedite is rejected as the request is related to 'mailing' of the documents.
February 13 -- Contacted School to see if they can help me. School told me to 'just wait'.
February 23 -- Made an appointment with infopass. I did the appointment in a US state which is not same as the state from which I filed the application. The immigration officer was very rude and told me that she won't help me as I am from another state. She told me that she can't do any thing I have to contact NCSC.
February 24 -- Ran a self-check and gave me a DHD mis match. DHS asked me to wait 7 days to respond about my mis match.
February 25 -- Filed a case with Ombudsman http://www.dhs.gov/publication/omb-questions. Ombudsman contacted USCIS in a week. They told me that it might take upto 45 days to get a response from USCIS.
March 03 -- DHS told me that I am legally eligible to work.
March 03 -- emailed [email protected]. about my original December 22 service request.
March 06 -- 30 days after filing the second service request. No response yet. They transfer the call it second tier officer. He tells me that there have been 4 requests in the system to resend the card. He won't file another one. He told me that there are huge delays at TSC and I would wait 15-25 days for my card.
March 06 -- Contacted local congressman about my situation. His office staff were very nice to me and they contacted USCIS immediately. They told me to wait for 30 days for a response.
March 06 -- Contacted lawyers about my situation. They said without the Actual EAD card although I am eligible to work, I can not start my employment due to I-9 filing. The option left is to apply for a replacement card as the card is stuck with USCIS. I applied for the replacement card on March 10.
March 20 -- Received the I797-C notice for the replacement card. My employer accepted the notice for the replacement card and gave me a start date.
March 24 -- Out of the blue USCIS started responding to my service requests. All of them. I got my original card with in a day.
The whole process is very stressful and USCIS does not have a mechanism to talk to people who are involved in the process. Even their own contact email addresses at TSC won't respond to my requests for months. Some of the immigration officers were empathetic, but they were unable to help. The Ombudsman yearly report to congress (http://www.dhs.gov/sites/default/files/publications/cisomb-annual-report-2014-508compliant.pdf) suggests lot of modifications to the system. Hopefully, USCIS will make this process smoother.
September18 -- Application center received the documents
September22 -- Updated the status saying that they received the application on September 18
September24 -- received the I797C notice
December 10 -- Called NCSC to notify that my case is approaching regulatory time frame "service request". http://www.uscis.gov/forms/tip-sheet-employment-authorization-applications-pending-more-75-days
December 12 -- USCIS Ordered the new card
December 17 -- The new card was produced and mailed to me
The process is very smooth so far and the trouble starts now.
December 19 -- The card was returned by USPS as undeliverable due to some unknown reason. I received two more letters to the same address from USCIS after this. I have my name on the mail box. I contacted USPS and they said the apartment number might be missing. I contacted USCIS and they said the address on their file has apartment number. Due to holidays, USCIS updated the status on January 2 that they received the returned card.
December 22 -- Filed a service request to resend the card.
January 06 -- USCIS responds to service request that they are resending the card.
February 06 -- Even after 30 days from receiving the response they did not send the card. I called them again and they told me to to place another service request, which I did. They let me talk to the second tier immigration officer this time. The officer placed another request to expedite the case based on financial distress. I contacted TSC by email also on the same day.
February 09 -- The request to expedite is rejected as the request is related to 'mailing' of the documents.
February 13 -- Contacted School to see if they can help me. School told me to 'just wait'.
February 23 -- Made an appointment with infopass. I did the appointment in a US state which is not same as the state from which I filed the application. The immigration officer was very rude and told me that she won't help me as I am from another state. She told me that she can't do any thing I have to contact NCSC.
February 24 -- Ran a self-check and gave me a DHD mis match. DHS asked me to wait 7 days to respond about my mis match.
February 25 -- Filed a case with Ombudsman http://www.dhs.gov/publication/omb-questions. Ombudsman contacted USCIS in a week. They told me that it might take upto 45 days to get a response from USCIS.
March 03 -- DHS told me that I am legally eligible to work.
March 03 -- emailed [email protected]. about my original December 22 service request.
March 06 -- 30 days after filing the second service request. No response yet. They transfer the call it second tier officer. He tells me that there have been 4 requests in the system to resend the card. He won't file another one. He told me that there are huge delays at TSC and I would wait 15-25 days for my card.
March 06 -- Contacted local congressman about my situation. His office staff were very nice to me and they contacted USCIS immediately. They told me to wait for 30 days for a response.
March 06 -- Contacted lawyers about my situation. They said without the Actual EAD card although I am eligible to work, I can not start my employment due to I-9 filing. The option left is to apply for a replacement card as the card is stuck with USCIS. I applied for the replacement card on March 10.
March 20 -- Received the I797-C notice for the replacement card. My employer accepted the notice for the replacement card and gave me a start date.
March 24 -- Out of the blue USCIS started responding to my service requests. All of them. I got my original card with in a day.
The whole process is very stressful and USCIS does not have a mechanism to talk to people who are involved in the process. Even their own contact email addresses at TSC won't respond to my requests for months. Some of the immigration officers were empathetic, but they were unable to help. The Ombudsman yearly report to congress (http://www.dhs.gov/sites/default/files/publications/cisomb-annual-report-2014-508compliant.pdf) suggests lot of modifications to the system. Hopefully, USCIS will make this process smoother.
All Replies (8)
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