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EAD (WorkPermit)

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Bio-Metric notice not yet received after a month of receipt
Hi ,

I have landed on 15th September , and have submitted my EAD application to the Phoenix Lockbox. Following are my time lines

29th September - The application was sent to USICS
02nd October - The application received by USICS
7th October - Application accepted by USICS and Email notification received.
8th October - Official Receipt received by mail.

I have not yet received the biometrics appointment , even after a month from the date of my application received by USICS.

I have been calling the USICS helpdesk , and they read or tell me , what is there on the Trackitt website, and no additional information or addressal possible with them.

The anxiety and frustration is increasing day by day.

It would be great if some one can help me with the replies for the below queries.
1) Is it normal time line of 30 days + to receive the bio-metrics appointment notice ?
2) Would I be able to make my bio-metrics appointment ? Or should I have to wait for the notice ?
3) Is any one addressal mechanism or method possible?
4) Is there any phone number or email address, other than the helpdesk , who can help with more clear informations ?

Your help on answering the above queries will help me lower my BP and anxiety level.

Thanks,
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