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Adjustment of Status - I-485

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When can I call for request service
Hello all,
I have been reading posts here almost everyday. Please help me out here.
My filing place is NBC
PD on 10/8/2019
Biometric appointment 11/20/2019
RFE 12/9/2019
RFE received 1/21/2020

Has no update since then. My EAD/AP has no update since 11/20/2019.
Anyone knows when I can call them for request service?
Please help me out. Thank youuuuu
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