Help- lost mail

[unicahija17]

Hello there

I already got my MNL case number. However, i got the number from the NVC office when we called them cause we are concern that it's taking so long and we haven't received any notification from NVC, they said that it was forwarded already to the US EMBASSY in Manila last Nov 19th and I was given a number 632-301-2000 ( 5184 or 5185) I called this number and luckily got a live person to talk to. I was ADVISED that they received the docs from NVC last Nov 23rd and they already sent my notification letter to my home address with all the instruction (where to pay, how much, etc) last Dec 3rd. then my line got disconnected. I wasn't able to ask the person if how will I able to retrieve it again, or is there any other way to get my letter.

Until now I have not receive anything.

Kindly help me what to do, what if the letter got lost?

Thanks in advance

[BrianB]

This sounds like a mess. The instructions for interviews were previously on the Manila US embassy website - I don't know if they are still there. I think you will have to call again and ask what to do. I believe you can use your case number to set up an interview date. They will send you a confirmation email, and you will need that email for your medical appointment and to get into the embassy on your interview day.

I would do this as quickly as you can - you only have a certain number of months to complete the interview.

[leavell66]

That sounds familiar. My fiancé received his letter on Dec 6th and it was dated Dec 3rd. they must be sending them out in batches.

I would be worried if you have not received it by now. You need this letter to complete your medical. I would call again and tell them to either resend it or to send it to you by email.

Hope all works out! We should keep in touch since our case is very similar.

Thanks!
Lauren