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Page error while updating DS-160 confirmation number on the payment page

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  • Page error while updating DS-160 confirmation number on the payment page

    Hi,
    I had completed and submitted by DS-160, made the payment and scheduled the visa appointment. However, there was a change in my itinerary (return date, my employer sponsoring my trip) and I had to update the same in DS-160. So, I created a new application, made the correction and submitted it which resulted in a new confirmation number. I tried to update this new confirmation number in my profile (http://portal.ustraveldocs.com/?lang...&country=India) but I'm getting this error below:

    Error: Error occurred while loading a Visualforce page.
    Please email us if you need to get in touch.


    The only option that it provides is to email them (which I have done) without giving out any other reason for failure. Can you please help me with this? I could not find answers in the FAQ sections. My Visa appointment date is on 05/29/2015 in Chennai, India.

    Your quick response is highly appreciated.

    Thanks,
    KarthikClick image for larger version

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    Last edited by karthikbr; 05-10-2015, 12:33 PM.

  • #2
    Karthik,

    Can you update us how you solved this issue ? I am in same state trying to update the DS160# and faced with the same error.

    - Sam

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