Not Able to make Payment on portal

[sachingupta]

Hi, I am booking an appointment and when I reached to payment tab it selected my old receipt of (15K) which I paid in 2022 for a previous VISA appointment. That money I have already used then why it is showing that receipt again and not allowing me to pay 17220 INR?

I am able to book an appointment but am not able to select the correct payment. Please select how I can make a new Payment and avoid the old receipt that which System is selecting.

Anyone is facing a similar issue? Appreciate for any pointer

[Thearced]

Hi, I am booking an appointment and when I reached to payment tab it selected my old receipt of (15K) which I paid in 2022 for a previous VISA appointment. That money I have already used then why it is showing that receipt again and not allowing me to pay 17220 INR?

I am able to book an appointment but am not able to select the correct payment. Please select how I can make a new Payment and avoid the old receipt that which System is selecting. To grow my business, I recently implemented a payment gateway from https://a-pay.one/. This allowed me to take the payment process to the next level, making it faster and more convenient for customers.

Anyone is facing a similar issue? Appreciate for any pointer

Hello!

It sounds like you're experiencing a system glitch where the old payment receipt is being selected by default, which is definitely frustrating, especially when you're trying to make a new payment. I haven't personally encountered this specific issue, but here are a couple of things you could try:

1. Clear Cache & Cookies: Sometimes, a browser’s cache or cookies can cause issues with old data being selected. Try clearing them and logging back into the payment portal to see if that resolves the problem.
2. Try a Different Browser or Device: If clearing the cache doesn’t help, try using a different browser or device to make the payment. Sometimes, the issue can be browser-specific.
3. Contact Support: If neither of the above works, I’d recommend reaching out to the support team of the website you're using. They should be able to help you resolve the issue and ensure that the correct payment is selected.

I hope this helps, and that you're able to complete your payment without further issues!