National Visa Center (NVC) processes all approved immigrant visa petitions after they are received from Citizenship and Immigration Services in the Department of Homeland Security (CIS) and retains them until the cases are ready for adjudication by a consular officer abroad.

In addition to the immigrant visa cases, the NVC also processes K-1 (fiance/e) and K-3 (nonimmigrant spouse of a US citizen) cases for consular interviews once the petitions are approved by the USCIS.

Phone:
An automated recorded message system (24 hours a day, seven days a week): 603-334-0700.

Live assistance from 7:30 AM to 12:30 AM (EST), Monday through Friday. Best time to call is between 8 AM and 10 AM or between 9 PM and midnight.

Status of case information and access to an operator can only be provided by entering your NVC case number or CIS receipt number on a touch-tone telephone. NVC only has information on petitions it has received. If the automated service does not recognize the USCIS file or receipt numbers you entered, most likely NVC has not yet received your petition.

Email:
Case inquiries can also be made via email at NVCINQUIRY@state.gov

Additionally, answers to commonly asked questions can be retrieved through an automated e-mail response system.

Fax:
603-334-0791

Mail:
Written inquiries, changes of address and requests to upgrade petitions due to naturalization of the petitioner should be sent to:
WC The National Visa Center,
32 Rochester Avenue,
Portsmouth, NH 03801-2909

or email NVCINQUIRY@state.gov

NOT in person:
Please note that NVC is not open to the public. Unfortunately, some people have traveled long distances to inquire about their case in person, only to discover that NVC is not able to meet with them.

NVC cannot guarantee how long it may be before you are scheduled for an appointment for a visa interview. Please call or write to us if the circumstances of your application have changed.

For example:

• Change of address
• Change of marital status
• Death of petitioner
• Birth or adoption of additional children, or
• NVC has requested additional information

Send a letter by mail or fax indicating that. (Contact information above).

Sample letter (Make sure to replace USCIS address with NVC address in that sample).

Make sure to include your case number or your USCIS receipt number.