USA Visa from China - Call Center

For US visa related matter in China, you don't contact the US consulate or embassy. Instead, you would contact their outsourced call center.

Hours of Operation
Monday through Friday - 8 AM to 8 PM - Local China Time as well as Eastern Time in the US.
Closed on weekends, Chinese national holidays as observed by the US consulates in China.
Service available in English, Mandarin and Cantonese.

Contact Information
Beijing: +86-10-5679-4700
Chengdu: +86-28-6273-6100
Shanghai: +86-21-5191-5200
Guangzhou: +86-20-8390-9000
Shenyang: +86-24-3166-3400
United States: +1 (703) 665-1986

Make sure to have your passport information available. Otherwise, they can't help you.

Callers in China can call through their browse. You need to make sure that audio features are enabled on your device.

You can chat with a customer service online as well.

Email: [email protected]
Email for Passport Status: [email protected] Write your passport number in the subject and in the body. Nothing else.
Reporting Fraud: [email protected]