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Insubuy Reviews - Feedback for Agent Teresa
Email received from a happy customer

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Dear Insubuy Management

Your agent Teresa (extension 113) was extremely patient in explaining plan options. She answered all my questions.

She is doing a great job and being sensitive to customer needs. I thank her for doing such a great job.

Kind Regards,

Ankit
All Replies (0)
Insubuy Reviews - Customer Service
Email received from a happy customer

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Hi.

I called Insubuy customer service and the service rep Russell provided me all the info I was looking for and I am very happy about his service. Kudos to him!

Thanks
Prem
All Replies (0)
Insubuy Reviews - Appreciation Note
Email received from a happy customer.

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Hi There:
I just wanted to mention that Christy W , has been very helpful in helping me choose a policy.
She was very informative and answered all my questions very well.
I hope that you continue to hire and promote associates like her.
Thanks
Uma R
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Insubuy Reviews - Thank you Theresa
Email received from a happy customer

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 Hi, my name is Hassan N
I would like to express my gratitude for Your Theresa for excellent help.
She is very knowledgeable, helpful and sweet.
She explains in a clear concise way and is very patient.

Best wishes
Hassan N
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Beware of Fixed Plans
Okay so I'm going to try to post this for third time and hopefully it won't be deleted

BEWARE of Fixed price plans, they are NOT designed for the US markets. There are NO negotiated rates with ANY providers. i.e the provider can charge you anything they like, they charge you $500 for a doctors visit or $10,000 for a broken arm or anything.

You're better off purchasing a comprehensive plan, yes it's little more expensive but you can use it. These fixed coverage plans are completely useless. If you don't understand the point I made above, think about it some more and then go buy a comprehensive plan.
All Replies (6)
Insubuy Reviews - thanks for info service
Email received from a happy customer.

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Hello,

I'm writing this email to thank for excellent service of Insubuy. Since I received fast responses to my questions , I've purchased an insurance plan yesterday. After purchasing it, I asked detailed questions and I gave quick answers again. I'm very satisfied with the service.

Thanks for great customer support,
Sezen V
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Thank You for Theresa
E-mail received from Happy Customer.
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Today, I called your customer service line and Theresa helped me.
I plan to go to Italy in Nov and need Insurance coverage for Schengen Visa.
I have been in your website and the info are a lot and overwhelming for someone that is new in this insurance area.

Theresa patiently and very clearly explained all the options and what I need to do and how to do it.
Within 10 min call I know what needs to be done and what to be chosen and soon I am going to purchase the coverage.

I wanted to thank to Theresa and provide this feedback for her. She is such a great customer service and excellence. A+++++ Customer Service.

Happy Customer,

Agus Hartono
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Thank you e-mail to Jeremy Liu for great customer service
The following e-mail was received by one of our existing customer.
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Dear Jeremy Liu,
I really appreciate your help. Without your kindness, I couldn't have done my medical insurance so fast. THANKS to you and your company. you are a valuable clerk for the company and customers. i will recommend your company to my friends and ask them to buy your products. Wish you all the best.
Chunhong Lu
All Replies (0)
Insubuy Employee Review - Kim - Excellent
The following review was originally received by email and posted here.

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Hello Insubuy.com Management:

I am the owner of CruiseCenter. I had occasion to call your company today to ask questions about insurance coverage for UK residents who will be traveling to the US. They had a link to your website but questioned if it was “okay”. The request came to me through a third party. I made it clear to the third party that I was not in a position to know anything about this kind of insurance but would see if any of our trusted suppliers offered it.

Before I did that, I called your 800 number and reached Kim. By the end of the call, I was not only convinced that these folks should definitely contact your company but also delighted to know that the assistance they will receive will be excellent.

Kim is knowledgeable, patient, pleasant, and entirely focused on providing thorough information. I ended the call by telling her I wished she worked for our company and then learned she is in Plano, Texas, which isn’t too far from Houston. I said it in jest, of course, and to convey my feeling that company she works for is lucky to have her!

I hope you will share this with her and with those who are responsible for hiring and training such an outstanding representative for your company.

Ellen K
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A special thank you to Theresa for an excellent customer service
This was sent by one of our customer via e-mail regarding our staff member.
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I am writing to provide a special letter of thanks for the most excellent customer service I received from one of your staff, Theresa A. I was asked to find an insurance plan for 12 Tanzanian nationals who will be traveling to the United States in September, and I was having the worst luck ever trying to find an insurance provider who not only understood what I wanted to buy, but also working with someone as customer oriented as Theresa

I must say hands down she was the most pleasant and competent person I have ever worked with when it comes to insurance. I worked with Theresa over a period of 2 days to identify the right insurance coverage for all the travelers.. She was able to fully explain things to me on the phone in terms of the requirements. She provided detailed quotations in writing as request. She was quick and thorough. She called back when she said she would, and her instructions for what information was needed were very clear and easily actionable. Theresa is the type of person that ever company would love to have representing their company! I must say that I will be sharing Insubuy as good insurance service provider based on my experience with her!

So this is to say a special THANK YOU to Theresa for her support, for her patience, and for being stellar at customer service!

Cheers,

Kelly M
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Disclaimer: Please note that the experiences presented are submitted by visitors to our website. Individuals’ experiences may vary, and you should interpret each individual’s experience at your own risk. Do not make a decision solely based on an experience posted here. We do not endorse any individuals’ experiences, and we are not liable or responsible for consequences stemming from your use of the information presented within any individual’s experience.