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Insubuy Reviews - Feedback
Email received from a happy customer
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To Whom It May Concern:
I am writing to praise the customer service I received from a representative of your company today (November 30, 2016, 9-9:30 AM, EST).
Today I did a Google search for Trip insurance for US citizens living abroad but traveling to the US." Information from your company was one of the top results, and I found the web page helpful and compared it to a few others, and decided to use Insubuy. I did have 2 questions that needed clarification, so I decided to call the customer service number, using Skype. Ryan, who answered my call, was very polite, patient, and kind when speaking with me. He answered my questions with clarity, allowing me to make a decision to purchase trip insurance with Insubuy. He then offered to help me complete the purchase while I was on the phone. This was fantastic, as he did encounter a situation which needed further clarification (I am married to a non-US citizen and our child is a US citizen). Ryan was able to let me know that I had to purchase 2 policies, one for me and my son, and a separate one for my husband. He took care of all the information and I received my policies quickly via email before our conversation was finished.
Thank you for such a positive experience. I will definitely be using Insubuy again in the future. Thank you very much to Ryan, also, for his patience, professionalism, and positive attitude.
Sincerely,
Mrs. Kristina B
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To Whom It May Concern:
I am writing to praise the customer service I received from a representative of your company today (November 30, 2016, 9-9:30 AM, EST).
Today I did a Google search for Trip insurance for US citizens living abroad but traveling to the US." Information from your company was one of the top results, and I found the web page helpful and compared it to a few others, and decided to use Insubuy. I did have 2 questions that needed clarification, so I decided to call the customer service number, using Skype. Ryan, who answered my call, was very polite, patient, and kind when speaking with me. He answered my questions with clarity, allowing me to make a decision to purchase trip insurance with Insubuy. He then offered to help me complete the purchase while I was on the phone. This was fantastic, as he did encounter a situation which needed further clarification (I am married to a non-US citizen and our child is a US citizen). Ryan was able to let me know that I had to purchase 2 policies, one for me and my son, and a separate one for my husband. He took care of all the information and I received my policies quickly via email before our conversation was finished.
Thank you for such a positive experience. I will definitely be using Insubuy again in the future. Thank you very much to Ryan, also, for his patience, professionalism, and positive attitude.
Sincerely,
Mrs. Kristina B
All Replies (0)
Insubuy Reviews - Feedback for Agent Teresa
Email received from a happy customer
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Dear Insubuy Management
Your agent Teresa (extension 113) was extremely patient in explaining plan options. She answered all my questions.
She is doing a great job and being sensitive to customer needs. I thank her for doing such a great job.
Kind Regards,
Ankit
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Dear Insubuy Management
Your agent Teresa (extension 113) was extremely patient in explaining plan options. She answered all my questions.
She is doing a great job and being sensitive to customer needs. I thank her for doing such a great job.
Kind Regards,
Ankit
All Replies (0)
Insubuy Reviews - Customer Service
Email received from a happy customer
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Hi.
I called Insubuy customer service and the service rep Russell provided me all the info I was looking for and I am very happy about his service. Kudos to him!
Thanks
Prem
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Hi.
I called Insubuy customer service and the service rep Russell provided me all the info I was looking for and I am very happy about his service. Kudos to him!
Thanks
Prem
All Replies (0)
Insubuy Reviews - Appreciation Note
Email received from a happy customer.
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Hi There:
I just wanted to mention that Christy W , has been very helpful in helping me choose a policy.
She was very informative and answered all my questions very well.
I hope that you continue to hire and promote associates like her.
Thanks
Uma R
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Hi There:
I just wanted to mention that Christy W , has been very helpful in helping me choose a policy.
She was very informative and answered all my questions very well.
I hope that you continue to hire and promote associates like her.
Thanks
Uma R
All Replies (0)
Insubuy Reviews - Thank you Theresa
Email received from a happy customer
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Hi, my name is Hassan N
I would like to express my gratitude for Your Theresa for excellent help.
She is very knowledgeable, helpful and sweet.
She explains in a clear concise way and is very patient.
Best wishes
Hassan N
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Hi, my name is Hassan N
I would like to express my gratitude for Your Theresa for excellent help.
She is very knowledgeable, helpful and sweet.
She explains in a clear concise way and is very patient.
Best wishes
Hassan N
All Replies (0)
Beware of Fixed Plans
Okay so I'm going to try to post this for third time and hopefully it won't be deleted
BEWARE of Fixed price plans, they are NOT designed for the US markets. There are NO negotiated rates with ANY providers. i.e the provider can charge you anything they like, they charge you $500 for a doctors visit or $10,000 for a broken arm or anything.
You're better off purchasing a comprehensive plan, yes it's little more expensive but you can use it. These fixed coverage plans are completely useless. If you don't understand the point I made above, think about it some more and then go buy a comprehensive plan.
BEWARE of Fixed price plans, they are NOT designed for the US markets. There are NO negotiated rates with ANY providers. i.e the provider can charge you anything they like, they charge you $500 for a doctors visit or $10,000 for a broken arm or anything.
You're better off purchasing a comprehensive plan, yes it's little more expensive but you can use it. These fixed coverage plans are completely useless. If you don't understand the point I made above, think about it some more and then go buy a comprehensive plan.
All Replies (6)
Insubuy Reviews - thanks for info service
Email received from a happy customer.
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Hello,
I'm writing this email to thank for excellent service of Insubuy. Since I received fast responses to my questions , I've purchased an insurance plan yesterday. After purchasing it, I asked detailed questions and I gave quick answers again. I'm very satisfied with the service.
Thanks for great customer support,
Sezen V
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Hello,
I'm writing this email to thank for excellent service of Insubuy. Since I received fast responses to my questions , I've purchased an insurance plan yesterday. After purchasing it, I asked detailed questions and I gave quick answers again. I'm very satisfied with the service.
Thanks for great customer support,
Sezen V
All Replies (0)
Thank You for Theresa
E-mail received from Happy Customer.
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Today, I called your customer service line and Theresa helped me.
I plan to go to Italy in Nov and need Insurance coverage for Schengen Visa.
I have been in your website and the info are a lot and overwhelming for someone that is new in this insurance area.
Theresa patiently and very clearly explained all the options and what I need to do and how to do it.
Within 10 min call I know what needs to be done and what to be chosen and soon I am going to purchase the coverage.
I wanted to thank to Theresa and provide this feedback for her. She is such a great customer service and excellence. A+++++ Customer Service.
Happy Customer,
Agus Hartono
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Today, I called your customer service line and Theresa helped me.
I plan to go to Italy in Nov and need Insurance coverage for Schengen Visa.
I have been in your website and the info are a lot and overwhelming for someone that is new in this insurance area.
Theresa patiently and very clearly explained all the options and what I need to do and how to do it.
Within 10 min call I know what needs to be done and what to be chosen and soon I am going to purchase the coverage.
I wanted to thank to Theresa and provide this feedback for her. She is such a great customer service and excellence. A+++++ Customer Service.
Happy Customer,
Agus Hartono
All Replies (0)
Thank you e-mail to Jeremy Liu for great customer service
The following e-mail was received by one of our existing customer.
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Dear Jeremy Liu,
I really appreciate your help. Without your kindness, I couldn't have done my medical insurance so fast. THANKS to you and your company. you are a valuable clerk for the company and customers. i will recommend your company to my friends and ask them to buy your products. Wish you all the best.
Chunhong Lu
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Dear Jeremy Liu,
I really appreciate your help. Without your kindness, I couldn't have done my medical insurance so fast. THANKS to you and your company. you are a valuable clerk for the company and customers. i will recommend your company to my friends and ask them to buy your products. Wish you all the best.
Chunhong Lu
All Replies (0)
Insubuy Employee Review - Kim - Excellent
The following review was originally received by email and posted here.
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Hello Insubuy.com Management:
I am the owner of CruiseCenter. I had occasion to call your company today to ask questions about insurance coverage for UK residents who will be traveling to the US. They had a link to your website but questioned if it was “okay”. The request came to me through a third party. I made it clear to the third party that I was not in a position to know anything about this kind of insurance but would see if any of our trusted suppliers offered it.
Before I did that, I called your 800 number and reached Kim. By the end of the call, I was not only convinced that these folks should definitely contact your company but also delighted to know that the assistance they will receive will be excellent.
Kim is knowledgeable, patient, pleasant, and entirely focused on providing thorough information. I ended the call by telling her I wished she worked for our company and then learned she is in Plano, Texas, which isn’t too far from Houston. I said it in jest, of course, and to convey my feeling that company she works for is lucky to have her!
I hope you will share this with her and with those who are responsible for hiring and training such an outstanding representative for your company.
Ellen K
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Hello Insubuy.com Management:
I am the owner of CruiseCenter. I had occasion to call your company today to ask questions about insurance coverage for UK residents who will be traveling to the US. They had a link to your website but questioned if it was “okay”. The request came to me through a third party. I made it clear to the third party that I was not in a position to know anything about this kind of insurance but would see if any of our trusted suppliers offered it.
Before I did that, I called your 800 number and reached Kim. By the end of the call, I was not only convinced that these folks should definitely contact your company but also delighted to know that the assistance they will receive will be excellent.
Kim is knowledgeable, patient, pleasant, and entirely focused on providing thorough information. I ended the call by telling her I wished she worked for our company and then learned she is in Plano, Texas, which isn’t too far from Houston. I said it in jest, of course, and to convey my feeling that company she works for is lucky to have her!
I hope you will share this with her and with those who are responsible for hiring and training such an outstanding representative for your company.
Ellen K
All Replies (0)
Disclaimer: Please note that the experiences presented are submitted by visitors to our website. Individuals’ experiences may vary, and you should interpret each individual’s experience at your own risk. Do not make a decision solely based on an experience posted here. We do not endorse any individuals’ experiences, and we are not liable or responsible for consequences stemming from your use of the information presented within any individual’s experience.
