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Insurance denial for my mom
Hi
Wanted to share my experience with Insubuy and how they help. When my Mom's medical claim was denied by the insurance due to the fact that the provider submitted after 90 days timelimit, I reached out to Insubuy claims issue resolution team for assistance to reconsider the claim.

Fellon from that team at Insubuy reached out to me and promptly coordinated with the insurance to explain my situation. She was able to convince them and help that claim reprocessed.

I really appreciate the help from Insubuy

Thanks
Karthik

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A note in appreciation for the excellent customer service by Lyle
Email from customer
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Hi,
I called customer service today to seek advice for the best visitor's insurance coverage options for my parents visiting US from India. I was helped by your customer service representative, Lyle.
Lyle was very courteous and patient with me. He advised Safe travels USA comprehensive option for my father, who is 78 because of better coverage for sudden acute onset of preexisting conditions for his age group. He also advised Atlas America for my mother, who is 64 as one of the best cost/coverage combination for her age group.

I went with his advice and bought the above two policies through your website. I really appreciate Lyle's help to select the right insurance options for my parents.
Thanks
Anil
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Insubuy Reviews: Regarding Feedback on Rosi
Email from a customer
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Am really impressed the way the policy details were explained by Rosi. I was visiting ***.com but i did not get good response.

It was a great discussion with Rosi and helped me to understand all the questions that i raised. Am deeply satisfied and bought the policy.

Rosi explanation impressed me to get this Policy Atlas America Visitor insurance.

I want to appreciate the help.

Thanks,
Suresh E.
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Insubuy Reviews: Feedback report for Ms Kimberly D
Email from a customer
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I have been in telephonic communication with Ms Kimberly D, regarding the purchase of an insurance policy, for my daughter and twin grandchildren.

I wish to state here that it was a pleasure dealing with Ms Kimberly D and her performance was 10/10,in all respects. She was able to address all my concerns and helped guide me to the correct insurance provider and the best suitable insurance cover for my needs.

Excellent job and very well done.

Thanks & Best Regards,
Capt.Sanjay S
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Insubuy Reviews: Theresa
Email from a customer
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This is to let you know that, I got excellent service from Theresa A today. When i purchased insurance, the confirmation e-mails
were not received. She tracked down the problem and resent the e-mails and followed up to confirm i received them.

Thanks
Prasanthi
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Insubuy Reviews: Outstanding Customer Services Ryan offered
Email from a customer
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Hello,

I would like to provide feedback on Ryan’s customer services. He is outstanding, patient, and informative.

Uyen
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Insubuy Reviews: Rosario
Email from a customer
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Wanted to send a feedback of your employee Rosario . Normally all the sales representatives are always in a rush and rush through the policy details . Rosy was patient she answered all my questions and was prompt in answering all clarifications I required and helped me choose the best policy for my family in a short span of time . She went out of her way to help me fill in the form get the details and also provide with the network coverage hospitals . It's employees like rosy which differentiates Insubuy from other insurance providers . She is a real asset to the organization.

Thanks
Rgds
Joicy
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Interaction with your agent, Mr. Sean T & Customer satisfaction rating
Email from a customer
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Good Evening,

My name is Viswa. I purchased a travel insurance for my mother through Sean T at Insubuy this afternoon. I would like to highlight that I had an excellent experience in terms of customer satisfaction on this call with Sean during the course of this purchase. I had some questions and he answered them very patiently and very clearly making sure I had no doubts before I did my purchase.

Fantastic customer service from Sean. He deserves 5 stars rating...

Thanks,
Viswa
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Insubuy Reviews: Rosario Villa
Email from a customer

Hi,

I have received excellent service from Rosario Villa to buy Insubuy insurance. She explained everything very well. I give very high rating for her excellent customer service.

Thanks
Pammy
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Insubuy Reviews: Feedback
Email from a customer
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My name is Deepti T. I recently bought a visitor's insurance policy from Insubuy. When I tried to print the Id cards, I did not see my daughter's name anywhere.

Jermeece helped me resolve this issue very promptly. Even if I am in India,given the time differences etc, Jermeece resolved the issue within an hour. She mailed me all the Id cards very promptly.
I really appreciated the help.
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Disclaimer: Please note that the experiences presented are submitted by visitors to our website. Individuals’ experiences may vary, and you should interpret each individual’s experience at your own risk. Do not make a decision solely based on an experience posted here. We do not endorse any individuals’ experiences, and we are not liable or responsible for consequences stemming from your use of the information presented within any individual’s experience.