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Insubuy Reviews: Customer Feedback
Email received from a happy customer
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Dear Management,

Russell has spent quality time with me and helped in choosing right insurance plan for my parents in all.

I would like to sincerely appreciate his extended efforts beyond office hours to work with me and get right insurance for me on time.

In simple words, I am so impressed with his outstanding customer service with great guidance and patience.

Best Regards,
Ravi
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Insubuy Reviews: Amber - excellent customer service
Email received from a happy customer
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To whom it may concern,

I just spoke to Amber on the phone. I was utterly clueless regarding the entire process of what I would need for health and dental insurance and she walked me through everything, step by step. Without her help I would not have bought anything from Insubuy, I would have gone through my university’s international office. She was fantastic and deserves a bonus of some description!

Kind regards,
Sam L
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Insubuy Reviews: Recognition for Amber
Email received from a happy customer
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To whom it may concern,

I want to reach out and thank Amber for her exceptional customer service in helping me but travel insurance for my trip to France. She was kind, professional, and patient in answering all of my questions. She walked me through step by step in filling out was was needed when obtaining[sic] my visa. I wanted thank her for helping me. Thanks to her I was able to get.

Best,

Jon
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Insubuy Reviews: Follow Up
Email received from a happy customer
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Our organization purchased a travelers policy for a young man here from Canada. We mailed the form in with the check but never heard anything. I made a few calls and wasn’t able to get resolution until today when I spoke to Kim D.

What a gem! She went above and beyond to help to get the situation corrected and was so helpful.
She walked me through the process of re-submitting the application online and stayed on the phone with me until completed.

When I didn’t receive a confirmation, she found the information and forwarded it to me within minutes.

I was and am so grateful for her time and her assistance.

Thanks to Kimberly D. Problem solved.

Karen K

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Insubuy Reviews: Thank You
Email received from a happy customer
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Dear Sir/Madam,

First, I want to say I am so happy Insubuy has representatives answering the phones and helping customers on a Sunday. Not enough businesses do that! Second, I found the person who helped me moments ago very personable and professional. I forgot to write down her name, but I imagine the records will show with whom I spoke. When it became clear I would not be able to buy the same policy I purchased last year, the rep quickly found a suitable replacement with the same coverage. The entire process was quick and satisfying.

Thank you,
Renu

p.s. The only thing that would have made the experience better is having another A or A+ company to choose from (since the underwriter of my policy last year no longer offers the plan to US citizens)

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Insubuy Reviews: Amber and Sean
Email received from a happy customer
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Hello,
Just wanted to reach out and express thanks for two members of your team Sean and Amber.

Both members of staff provided outstanding help with providing insurance and details of coverage.

Kind regards
Gary E
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Insubuy Reviews: Amber F Agent
Email received from a happy customer
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Amber was very helpful to me as we worked together to find the right coverage for our upcoming trip. I was very pleased with the service. Janie H
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Insubuy Reviews: Feedback - Rossi
Email received from a happy customer
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I just wanted to let you know that Rossi's expertise was key to decide buying an insurance policy with Insubuy, instead of going with medex. The fact that she spoke Spanish and was able to describe clearly, in details, the difference each one of the variety of options you have to offer was very important. The experience was smooth. You should have more staff capable of speak more than one language, in this case, Spanish. Thanks Rossi for making my life easier. Ibeliza J
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Insubuy Reviews: Feedback - Amber
Email received from a happy customer
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Hi there,
I just was in bad need to know about what plan might fit me as a former J1 holder and as an asylum applicant now.
I talked to Amber, I spent almost half an hour with her. She was very helpful, articulate and patient. I am really thankful for the great amount of information I managed to get from her.
All the best,
Ahmed M
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Insubuy Reviews: Feedback for Amber
Email received from a happy customer
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Hello,

Today I called Insubuy to purchase visitor's insurance and spoke to your employee Amber. She was very professional and helped me complete the purchase of the insurance plan over the phone. I rate the quality of service I received as "excellent".

Best wishes,

Krishna
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