Info Pass
InfoPass is an Internet-based system that enables the public to go online to schedule appointments with immigration information officers at U.S. Citizenship and Immigration Services (USCIS) offices. If you have a complex immigration question or need that is best addressed by a trained USCIS officer in person, InfoPass offers a convenient alternative to waiting in line for assistance. InfoPass is a secure Internet site.

Typically, customers would begin lining up at several USCIS Offices sometimes before dawn to ensure they have an opportunity to speak with an immigration information officer about their case. Because of the overwhelming demand, many people must be turned away. With InfoPass, people who come to busiest USCIS Offices, can be assured they'll get the assistance they need. And they can schedule their appointments for a date and time that is convenient for them.

For many things, you may not have to go to the local USCIS office.
  • You can use either this website or USCIS to get a lot of information about immigration.
  • You can get the forms online. Many of the forms can be filed online.
  • You can check the status of your pending case online.

Taking an appointment
  • Visit Info Pass website. InfoPass is available now at all USCIS offices.
  • Choose your preferred language. InfoPass is currently offered in 12 languages.
  • Follow screen prompts asking for your zip code, name, birth date, phone number, desired appointment type, date, and time.
  • InfoPass generates an electronic appointment notice, which appears on the screen.
  • InfoPass appointments are available in two-weeks.

Documents to take to the appointment
  • Bring a print out of the appointment notice. The notice gives the date and time of the appointment, the USCIS office address, and instructions on any additional documents required.
  • Be prepared to present personal identification, such as a government-issued ID card, passport, valid driver's license, I-94, Work Authorization Card, or green card (I-551).
  • Bring any forms, receipts, translations, and original documents related to your inquiry.
  • You can cancel and reschedule appointments over the Internet using the identification numbers at the bottom of your appointment confirmation notice.
  • If you lose your appointment notice, you may generate a replacement by accessing InfoPass and entering the information.

Appointment difficulties
When taking an appointment, sometimes, you may keep getting the message that there are not appointments available at this time. You should keep trying.

You may also try during "off-peak" hours such as late evenings, early monrings, just past midnight, between 5 P.M. and 8 P.M etc.

If you need to take more than one appointment (e.g., one for each family member that needs passport stamping for I-485 approval), you may need to wait for at least 30 minutes before the system will accept additional appointments. Alternatively, you can use another computer with a different IP address.