Time to share the experience with the passport renewal. I sent my application by UPS on 9th Sep and got the renewed passport delivered on 18th Sep. Overall great experience, given I had made some mistakes (dob and staying since date) in the CKGS form before sending the application to them.
In case of mistakes in the CKGS form that you can't correct, its easy to cancel your application if you have not already posted it. Make sure you don't sending print the label (from you to ckgs).
Cancellation link is well hidden :)
https://passport.in.ckgs.us/ -- > Payments / Refunds(Pay Now) -->Refund Claim
Calling the CKGS helpline is not free. Charges ~$2.5/min and the guys though helpful will try to extend the call for no reason.
Sep 17, 2019 - Tuesday
03:34 pm
Passport picked up by UPS.
Your AWB Number is YYYY YYYY YYYY YYYY YYYY X
To track the ‘Progress of Your Shipment’, log onto the site of UPS and enter your AWB Number.
Sep 17, 2019 - Tuesday
03:21 pm
Passport ‘Received’ at the CKGS application centre and is at the ‘Sorting Facility’ where it is being processed for delivery.
Please continue tracking your application status online.
Sep 17, 2019 - Tuesday
03:20 pm
Application 'Reviewed' by Consulate and ‘In Transit’ to CKGS Application Centre.
Please continue tracking your application status online.
Sep 12, 2019 - Thursday
01:48 pm
Application is 'Under Process' at Consulate for decision making.
Please continue tracking your application status online.
Sep 11, 2019 - Wednesday
09:38 pm
Application is 'In Transit' to the Consulate.
Please continue tracking your application status online.
Sep 11, 2019 - Wednesday
04:47 pm
Application is ‘Under Process’ at CKGS.
Please continue tracking your application status online.
Sep 11, 2019 - Wednesday
02:13 pm
Application Verification is ‘Complete’. Processing of your application will continue.
Full payment received and payment receipt sent to your registered email ID.
The Consulate may request for further documents over and above those already submitted as per the Document Checklist.
Please continue tracking your application status online.
Sep 10, 2019 - Tuesday
03:12 pm
Application ‘Received’ by CKGS and 'Not Verified'.