My OPT Stem Extension case is approved and the USCIS mailed my card to me on April 3, 2018. The card returned back to USCIS on May 02, 2018 due to some postal issues (in spite of the fact that my address was right and I had my name labelled on my mail box) . My first call to USCIS was on June 04, 2018 and I requested to place a service request to resend my card back to me. They said it should take up to 30 days.
Nothing happened in 30days so I called them back again in July and in August, September, October.
This lady I talked to in October said it usually takes 5-6 months to re-mail a card from the date It was first requested. So, she said it should typically arrive in December as my first request was placed in June.
I told her that I had travel plans to my country and she says that I don’t need my EAD to travel :/ (I know it is risky to do that). But, she advised me to take an Infopass appointment at the local USCIS field office.
I did take an Infopass appointment but the officer there clearly told me on my face that there is nothing she or anyone at the field office could do regarding this case. (SO DON’T TAKE AN INFOPASS APPOINTMENT TO SEEK HELP REGARDING CASES LIKE THIS)
I tried contacting my local congressmen (I read online that for few candidates it worked out well). But no luck in my case.
Nov 11, 2018: Called USCIS again and heard nothing new.
Later, I read somewhere online about the Ombudsman’s office and I went to their website, filled a form and submitted it. I put in every little detail about all of my calls with USCIS.
https://cisomb.dhs.gov/oca/form7001.aspx
Nov 13, 2018 : Submitted a form to the Ombudsman’s office
Nov 14, 2018 : Got a response back from the Ombudsman’s office that they have contacted USCIS regarding my case and waiting to hear back from them.
Nov 15, 2018 : Got an email from Ombudsman’s office that USCIS mailed my card.
Nov 16, 2018: Got an email confirmation from USCIS that my card was mailed on Nov 15, 2018.
Nov 16, 2018: USPS attempted a delivery and left a note on my door. (One Day delivery – WOW!! I thought it would take 3-5 business days.)
Nov 17, 2018: I finally got my EAD card.
All Thanks to the Ombudsman’s office !!
So, I personally would recommend calling USCIS to put up a service request, wait for a month or two, call them back again and if there is no update don’t wait further and contact the Ombudsman’s office. I wish I knew about them earlier.