Greetings!
I wanted to share my Indian passport renewal experience here since I used my own UPS shipping prepaid label as opposed to using CKGS shipping. I had to do this cause I live on a brand new street address that was not pulling up on the CKGS application when I tried using CKGS shipping option. I would strongly suggest only using CKGS shipping option if you can as opposed to you own return shipping label (unless you have no option like me) as that is hassle free and you would avoid all the stress that comes along with using your own shipping option 😊.
I had to sent an empty envelope with the prepaid return shipping label affixed on the envelope along side the other passport renewal specific documents. As you can see from the timeline below, my process went smoothly until the point the new passport was returned to CKGS, NY from the Consulate. After this point (Aug 19th), my status was stuck and I had no clues on the next step. With the CKGS call centers closed, I had no way to contact them besides just sending emails to
[email protected] and I just received one response that my passport was back at CKGS (which the status already indicated).
I also called UPS to schedule the pick up (assuming it was ready to be picked up). UPS made 3 attempts and none of the time my package was picked up (do not know the reason why CKGS did not put it in their pick up alongside the others). During this time I was sending emails to CKGS but did not receive any response.
Finally, On Sep 01, 2020, I received a status update that my passport was picked up by UPS from CKGS. I called UPS (I had received a direct number from their NY local center so that was nice of them) and they informed me that their driver has not yet picked up the packages from UPS. This meant that even though the status said the passport was picked up, it was actually just prepped with the other passports to be picked up by UPS. I am assuming this was an automatic process but cannot confirm cause I did not receive any response to my emails and just received this status.
I am hoping this post will help someone using their own shipping label as it definitely was a very stressful experience for me given the fact that I had no way to establish a real time contact with CKGS.
In all this I have to give a big shout out to UPS who helped me a great deal through the process (as I was pretty much every day in the calls with them) and eventually delivering the Passport safely to me today, Sept 2nd. They also called me to keep me up to date on my package status after they picked it up from CKGS.
Passport renewal timeline:
Sep 01, 2020 - Tuesday 12:47 pm Passport picked up by UPS from CKGS in the Pre Paid Envelope provided by you.
Your AWB Number is 1Z YYYY YYYY YYYY YYYY
To track the ‘Progress of Your Shipment’, log onto the site of your Service Provider and enter your AWB Number.
Aug 19, 2020 - Wednesday 11:19 am Passport ‘Received’ at the CKGS application centre and is at the ‘Sorting Facility’ where it is being processed for delivery.
Please continue tracking your application status online.
Aug 19, 2020 - Wednesday 11:17 am Application 'Reviewed' by Consulate and ‘In Transit’ to CKGS Application Centre.
Please continue tracking your application status online.
Aug 04, 2020 - Tuesday 09:35 am Application is 'Under Process' at Consulate for decision making.
Please continue tracking your application status online.
Aug 04, 2020 - Tuesday 08:33 am Application is 'In Transit' to the Consulate.
Please continue tracking your application status online.
Aug 03, 2020 - Monday 12:41 pm Application is ‘Under Process’ at CKGS.
Please continue tracking your application status online.
Jul 31, 2020 - Friday 02:35 pm Application Verification is ‘Complete’. Processing of your application will continue.
Full payment received and payment receipt sent to your registered email ID.
The Consulate may request for further documents over and above those already submitted as per the Document Checklist.
Please continue tracking your application status online.
Jul 30, 2020 - Thursday 05:10 pm Application ‘Received’ by CKGS and 'Not Verified'.
You will receive an E-mail advising you of the outcome of the verification process.
Cheers!
SS