National Customer Service Center
National Customer Service Center (NCSC) of USCIS provides nationwide assistance by phone about immigration services and benefits. Service is available in English and Spanish.

For persons calling from entire US, including Puerto Rico, Guam, and the US Virgin Islands:

Phone: 1-800-375-5283
TTY: 1-800-767-1833

From outside the US: Phone: 785-330-1048
Automated information and status check only. No live assistance at this number.

Hours of Operation
Automated information is available 24 hours a day, 7 days a week.

Live assistance Monday through Friday:
Alaska: 8:00 AM - 5:00 PM local time
Hawaii: 8:00 AM - 4:00 PM local time
Puerto Rico, Virgin Islands: 9:00 AM - 6:00 PM local time
Anywhere else in the US: 8:00 AM - 6:00 PM local time
Guam (Tuesday through Saturday): 6:00 AM - 11:00 AM local time

Automated Services
  • Learn about basic eligibility; learn about basic filing and other procedures; and to order forms.

  • Learn about certain procedures in your local immigration office, including location and hours of operation.

  • Obtain case status, if you filed electronically, or filed at a service center and have a receipt/tracking number such as EAD0305066165.

Live Assistance
Those who need more help than automated service can provide, can be transferred to a customer service representative.
Other tasks that can be accomplished are:
  • Change of address for pending applications

  • Request for Emergency Rescheduling of an Appointment
    Please make every effort to appear for your scheduled appointment for fingerprinting, interview, or other processing. Failure to appear can delay processing of your case, and can result in your not receiving the benefit for which you applied. However, if an emergency arises and you absolutely cannot make your appointment, call the NCSC to request rescheduling. The NCSC will record the information, and pass it on to the local office, which will make the final decision whether to reschedule your appointment.

  • General Case Status Checks
    At this time the NCSC provides specific information about the status of an individual application by phone IF you electronically filed, OR filed at a Service Center AND have a receipt/tracking number. The NCSC can answer many questions about case status for customers who:
    • have a pending application or petition at service center for naturalization, or

    • filed another kind of application at a local USCIS office.